Terms of sale
These terms apply to purchases made in the Coltiva webshop at coltiva.eu. By placing an order you accept them; you’re asked to confirm this at checkout.
Who you're buying from
Eflix AB Krokslätts Parkgata 63 C, 431 68 Mölndal, Sweden Org.nr 559301-8251 contact (at) coltiva.eu · +46 73 092 84 03
Prices and payment
All prices are set in euros (EUR) and include VAT. If you are outside the euro area, Stripe may offer to show and charge the same total in your local currency, converted at its own rate — the euro price is the one we set, so paying in euros is the cheaper of the two. Shipping is shown separately at checkout before you pay. Payment is handled by Stripe; you can pay by card, or by Klarna where Klarna supports your country and currency. We never see or store your card details.
Ordering and confirmation
Your order is an offer to purchase. The contract is complete when we send the order confirmation email. If a product in your order turns out to be unavailable, we’ll contact you right away and refund anything already paid for it.
Delivery
We ship tracked to addresses in the EU. Every system is assembled and tested to order, which usually takes around two weeks — an estimate, not a guaranteed dispatch date. Delivery times and shipping costs are on the delivery & returns page.
Right of withdrawal (14 days)
As a consumer in the EU you may withdraw from your purchase within 14 days of receiving your order, without giving a reason.
To use this right, email contact (at) coltiva.eu within those 14 days and tell us clearly that you withdraw from the purchase (you can use the model form below, but you don’t have to). Then return the products within 14 days of that notice, to Eflix AB, Krokslätts Parkgata 63 C, 431 68 Mölndal, Sweden.
- Products should be returned unused, in their original condition and packaging. You may examine them the way you would in a shop; if the value has been reduced by more than that, we may deduct the reduction from the refund.
- You pay the cost of the return shipment, unless the product is faulty or not what you ordered.
- We refund the full price including our standard shipping within 14 days of receiving the returned products (or proof that you’ve sent them), using the same payment method you paid with.
- The right applies to everything in the shop, including kits configured to your choice of sensors and pumps.
Model withdrawal form — copy into an email to us if you wish:
To Eflix AB, Krokslätts Parkgata 63 C, 431 68 Mölndal, Sweden: I hereby withdraw from my contract of sale of the following products: [products]. Ordered on [date], received on [date]. Name and address of consumer: […]. Date: […].
Faulty products
If a product is defective or we sent the wrong item, contact us as soon as you notice and we’ll replace it or refund you at no cost to you — including shipping. Statutory consumer guarantees apply — three years under the Swedish Consumer Sales Act for faults that were present when you received the goods — and nothing in these terms limits mandatory consumer protections in your own country.
Sensors are wear parts. pH and EC probes have a limited working life: the sensing element degrades with use, exposure and storage, the way a filter or a battery does. Manufacturers commonly rate pH probes at around six months; in our own experience a probe that is kept clean, calibrated, and never allowed to dry out will usually last about a year. Both are expectations rather than a guaranteed lifetime — a probe run dry, left uncalibrated, or used outside its range will not last as long. Normal degradation is not a fault. A probe that reads correctly when you receive it and drifts, slows or stops holding calibration after a period of use has reached the end of its service life rather than failed, and replacement probes are sold in the shop. A probe that arrives dead, damaged, or out of specification is a fault, and is covered in full as above.
Disputes
We hope to solve any problem directly — email us first. Consumers in Sweden can also turn to the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN); consumers elsewhere in the EU can use their national consumer authority. Swedish law applies to these terms, without limiting the mandatory consumer protections of the country you live in.
Intellectual property and acceptable use
All content on this site belongs to Eflix AB. Products and content may be used for personal and commercial purposes in accordance with applicable law; misuse of the website or attempts at unauthorised access are prohibited.
Changes
We may update these terms from time to time; the version published here at the time of your order is the one that applies to it.