Delivery & returns

Where we ship

We ship to Sweden and all EU countries. All prices include Swedish VAT, and there are no customs charges for deliveries within the EU.

What it costs

Shipping is a flat €22 per order, and free for orders over €600 — so every kit ships free. The exact cost is always shown at checkout before you pay.

How long it takes

Each system is assembled and tested before it ships, which usually takes around two weeks. That’s an estimate rather than a guaranteed date — it varies with stock and workload. You’ll get an email with tracking as soon as your order is on its way. Typical transit times after dispatch:

Sweden: 2–5 business days
Rest of the EU: 4–10 business days

We always use a tracked shipping service.

Returns

You have a 14-day right of withdrawal from the day you receive your order — the details, including the model withdrawal form, are in the terms of sale. In short: email contact (at) coltiva.eu within 14 days of receiving your order, send the products back in their original condition and packaging to Eflix AB, Krokslätts Parkgata 63 C, 431 68 Mölndal, Sweden, and we’ll refund the full price including standard shipping within 14 days. Return shipping is at your cost unless the product is faulty or not what you ordered.

Damaged, defective, or wrong items

If your order arrives damaged, doesn’t work, or isn’t what you ordered, contact us right away — we’ll replace it or refund you at no extra cost, return shipping included.

Questions? contact (at) coltiva.eu or call +46 73 092 84 03.